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REES SOFTWARE & SYSTEMS LIMITED

Support policy Support calls, faxes and emails are FREE OF CHARGE for offsite support (within reason).  Email is our client's most preferred support method as their answer is emailed back, providing them with a written instruction for the issue in question. Programming, onsite support, special reports and customised layouts are charged on a time-related basis in 30-minute blocks, at $120 per hour. Customised layouts are usually charged at a minimum of one hour (i.e. invoice, statement, sales order, purchase order, quote, packing slip, job card) After-hours support is available; however, it will be charged at $180 per hour, with a minimum charge for each call of $120. All prices are GST-exclusive, and are subject to change without prior notice.